Help & FAQs

To place an order, simply browse our product categories, customise your item using our easy-to-use online tools, and add it to your cart. Once you're ready, proceed to checkout.

We accept all major credit and debit cards, PayPal, and Apple Pay for quick and secure payments.

Yes, you can make changes before your order enters production. Please contact us immediately with your order number to make adjustments.

Standard UK delivery typically takes 3-5 working days. We also offer expedited shipping options at checkout for faster delivery.

Yes, we ship to selected international destinations. Delivery times and costs vary based on location and will be calculated at checkout.

Once your order has shipped, we will send you a tracking number via email so you can follow its progress.

Yes, our online customisation tool allows you to see a preview of your design before finalising your order.

Product sizes vary depending on the category. Check the specific product description for available size options.

We accept returns for defective or incorrect items within 30 days of delivery. Customised items are non-returnable unless faulty.

If you’re eligible for a refund, please contact our customer support team with your order number and reason for the return. Refunds will be processed within 5-7 working days.

You can reach us via email at support@icustom.co.uk for any assistance.